Shipping Policy

We ship from Florida, US to most countries worldwide. Here is what to expect.

1. Processing time

Orders are prepared and dispatched within 1–2 business days of payment confirmation. You receive a dispatch email with the carrier and a tracking link.

2. Delivery time

Region	Carrier	Typical transit	Cost
US	national post	1–3 business days	$5 (or free over $75)
EU	DPD / DHL	3–6 business days	$12
UK / Switzerland / Norway	DPD / DHL	4–8 business days	$15
North America	DHL Express	5–10 business days	$15
Rest of world	DHL Express	7–14 business days	$25

Transit times are estimates and exclude weekends, holidays, and customs delays.

3. Duties, taxes, and customs

For shipments outside the EU/UK, any import duties, taxes, or customs fees are the buyer’s responsibility. We declare the order value honestly and cannot mark packages as “gift”.

4. Tracking

Every shipment is tracked. You receive a link by email the moment the label is created. If the carrier marks a parcel as delivered but you have not received it, contact us within seven days and we will open an investigation.

5. Lost or delayed parcels

We treat a parcel as “lost” after the carrier’s declared maximum transit time plus seven business days. At that point we ship a replacement (or refund, your choice) at no charge.

6. Wrong address

We ship to the address you enter at checkout. If the address is wrong, write to us immediately at venue.tobacco@hotmail.com
📞 215-498-0124. If the order has not yet shipped, we will correct it free of charge. If it has, the return-to-sender cost is yours.

7. Restricted destinations

We do not currently ship to: currently none — write us if unsure. If you are unsure, email us before ordering.

8. Contact

venue.tobacco@hotmail.com
📞 215-498-0124.

_Last updated: June 9, 2026._

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